Get in Touch With Us

Got a question about a sweepstakes casino we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to get in touch and what happens after you do.

How to Reach Our Team

Email is the most reliable way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected] and, where you can, mention which platform or page your message relates to — it helps us route it to the right person and answer faster.

A real person reads and replies to every message. We do not rely on automated responses to close out enquiries.

What You Can Get in Touch About

• Questions about how sweepstakes casinos work — if the difference between Gold Coins and Sweeps Coins, or how prize redemption works, isn't clear from our guides, ask us directly.
• Corrections and updates — welcome offers, eligible states, and terms at sweepstakes casinos change often. If you notice something on this site that looks out of date, we want to know so we can check it and update the page.
• State availability queries — because eligibility varies by state and operators can adjust which states they serve at any time, readers sometimes write in to double-check what we've published against what they see on an operator's own site. Flag it and we'll look into it.
• Feedback on our comparisons — if there's a new sweepstakes casino you think belongs on our radar, or a comparison criterion you wish we covered, let us know.
• Responsible play concerns — if you or someone you know is finding it hard to keep play in check, tell us in your message and we will point you toward appropriate support resources.
• General site feedback — anything about the layout, clarity, or usefulness of our content is welcome.

What We Can't Help With

We're an independent comparison site, not a customer support desk for any operator. If your enquiry is about a specific account — a stuck redemption, identity verification, a payment issue, or a bonus that didn't apply as expected — that has to go through the operator's own support channel, since we don't have access to individual player accounts or transaction records. We also can't give legal advice on whether a particular sweepstakes casino is permitted in your state; for that, check the operator's terms and, if you're unsure, your state's own guidance.

Before You Write In, a Few Things Worth Knowing

Some questions we get regularly are already addressed in how sweepstakes casinos are set up generally:

• Participation is generally free — legitimate sweepstakes casinos operate on a "no purchase necessary" basis, with a free alternative method of entry alongside any paid Gold Coin packages.
• Availability isn't nationwide. Sweepstakes casinos are governed largely at the state level, laws change, and operators decide for themselves which states they serve — always check the operator's own eligible-states list before signing up.
• Redeeming Sweeps Coins for prizes typically involves a minimum threshold and identity verification (government-issued ID, and sometimes proof of address), so it isn't instant.
• Age requirements differ by operator — some allow account creation from 18, others require 21, depending on the platform and sometimes the state.

If your question goes beyond these basics, our email is still the right place to ask — we'd rather you check than guess.

How Long a Reply Takes

We aim to respond within two working days. During busier periods, particularly around new operator launches or seasonal promotions, it can take a little longer. We'll always follow up rather than let a message go unanswered.

Helping Us Keep Things Accurate

Our editorial ratings and rankings for sweepstakes casinos are based on independent research, not on payments from operators — commission from any listed brand never buys a better position. That said, offers, eligible states, and terms are set by the operators themselves and can change without notice. If something you see on an operator's site doesn't match what we've published, telling us helps keep our coverage useful for the next reader. You can also browse our related coverage, including our page on trusted non-GamStop casinos in the UK, if you're comparing options outside the US sweepstakes model.

Thanks for taking the time to read this far — we look forward to hearing from you.